Shipping Policy

We process one shipping address per order. If you would like to ship to a different address, you may consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type. Please note that we provide home delivery service all over Bangladesh.

Here is the delivery schedule that we follow: 

Delivery Location	Order Time	Delivery Type	Cost	Delivery Date
Inside Dhaka	00:00 – 23:59 hrs	Regular	BDT. 60/-*, Free for orders above BDT 1,500/-	Within 3-5 working days
Inside Dhaka	00:00 – 12:00 hrs	Express	BDT. 100/-	Next Day 24 hrs**
Outside Dhaka	00:00 – 23:59 hrs	Regular	BDT. 110/-	Within 3-6 working days
Worldwide	00:00 – 23:59 hrs	Regular	Depends***	Depends***

* Delivery inside Dhaka city is free if the order value is TK. 1,500 or above.
** Express delivery is not available on Fridays and govt. Holidays.
*** International delivery cost depends on the country of location and the parcel’s weight or size. Contact our service center to get an estimated International delivery cost.

How do I check the status of my order?

You can easily track your order using the Order History option after logging in to our website or calling our Service Center hotline.

My items haven’t arrived yet. What can I do?

First, try to track your order using your order ID from the Order History page by logging in to the website or platform. Or you can call our Service Center hotline for this information.

What if I am not there to receive the order?

Someone on your behalf will receive the order. In this case, we would require verification (phone, SMS, order ID, etc.) & filling out the acknowledgment form to receive the order.

What can I do in case of delayed delivery?

Sometimes, the product delivery may get delayed due to unavoidable circumstances, and it might exceed the delivery schedule mentioned above. If you have any queries regarding the delivery, please reach us through our Service Center Hotline